Support Page

FTP

Download FileZilla here or use another ftp-client to upload your video files and images to your ftp inbox.

Or (if you have a real up2date pc with a decent internet connection) you can also use our Air tool ...

For the ftp you can find your login data here.

Completing this form properly allows for the creation of the metadata that will be used in the vms.

Upon "Send", files will be transferred to our transcoding machine to be transcoded.

For our Air-application you can use your normal user name and password.

The app asks for the same metadata as the ftp form mentioned above.

Upon "Send", files will be transferred to our transcoding machine to be transcoded.




NOTE THAT ALL FILES REMAINING "UNUSED" FOR 5 DAYS WILL BE AUTOMATICALLY REMOVED FROM YOUR INBOX.


BelgaNewsXML (Golazo only)

Use the assigned ftp inbox for xml files, images and video.

Using the BelgaNewsXML, video files will not be transcoded and thus have to be formatted for use with our video player.



- Video files should ideally have an aspect ratio of 16:9 (640x360) and a framerate of 25fps

- Use wmv9 video and audio with a bitrate of 518 kbps for the best results at low bandwidth cost.

- When using mp4 (not the best option) ensure that the video is encoded in H264 and the audio is AAC.



Please bear in mind that for streaming a number of variables determine the result:



- Width/height of a video: the bigger the larger the file size

- Compression: wmv or mp4 makes a huge difference in file size

- Framerate: the more frames per second, the larger the file

- Duration: the longer the duration, the bigger the file size

- Bitrate: the higher the bitrate, the larger the file

- Connection speed: the connection speed of the receiving device/network is a crucial piece of the puzzle.

  Never expect an HD video to run smoothly on a slow internet connection.

  Bottom line: it\'s always a tradeoff between output quality and the audience you want to reach.



NOTE THAT ALL FILES REMAINING "UNUSED" FOR 5 DAYS WILL BE AUTOMATICALLY REMOVED FROM YOUR INBOX.


Air Application





Download & install the tool or use your ftp inbox

- vms.paratel.org -> download vms importer

- login: Yourpersonalusername

- pw: Yourpersonalpassword



System Requirements:

- Windows (XP, Vista, 7) or Mac OS (Leopard, SnowLeopard)

- Minimum 2GB internal memory!


Uploading video

Once you have downloaded the tool you can start uploading videos.

Please take care of:

- Enter start and end time

- Choose correct language

- Choose correct category

It is best to upload 1 video at a time.

Simultaneous uploading of multiple (large) videos may cause memory issues on your pc.


Video formats

For video formats used for transcoding the following specs are required:

- MPEG2 or H264: high resolution with a bitrate of 20 Mbit/s (transport stream or program stream) or higher

- Screen resolution: 720 x 576 (anamorphic) or 1024 x 576 (square pixels)

- Aspect ratio: 16:9

- Color system format: PAL

- Framerate: 25fps

- Audio: 48 KHz -16 Bits 224 Kbps/sec Stereo (AAC or MPEG-1 Layer 2)


Playlists

To get Playlists you can add the following parameters:

- rss: shows playlist as an rss feed

- pp : items per page (maximum 50)

- cp : current page (0 ... - last page)

- sd : all items with startdate later or equal to the parameter ("YYYY-mm-dd,HH:ii:ss")

- ed : all items with startdate earlier or equal to the parameter ("YYYY-mm-dd,HH:ii:ss")



YYYY = Year

mm = Month

dd = Day

HH = Hour

ii = Minutes

ss = Seconds